Maximize patient-pay revenue at half the cost of traditional collections
Past-due balances
Multi-modal text, phone, and email outreach boosts engagement without affecting credit scores or patient relationships.
Get paid faster and more often without lifting a finger.
Avoid high-commission collections agencies.
Insurance discovery
Before reaching out to patients regarding an outstanding balance, Vitora uses our market-leading insurance discovery tool to check for additional coverage.
Patients are often unaware of secondary or tertiary policies that cover diagnostic testing and other services.
We take communication compliance seriously
At Vitora, we know how important your reputation is to your lab. When contacting patients regarding past-due balances, we strictly adhere to all regulations governing fair practices and spam.
Fair Debt Collection Practices Act (FDCPA) and Telephone Consumer Protection Act (TCPA), which prohibit unfair, deceptive, or abusive practices and restrict calling times to respect privacy.
Adhere to the Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) regulations and Gramm-Leach-Bliley Act (GLBA) by providing clear privacy notices, restricting disclosure of nonpublic personal information, and maintaining robust safeguards to protect customer data.
Fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We obtain proper authorization before using or disclosing protected health information (PHI) and ensure that all our service providers handling PHI have signed business associate agreements.
Abide by the Fair Credit Reporting Act (FCRA) and the Service-members Civil Relief Act (SCRA). For our active duty military clients, we comply with the SCRA's debt collection protections.
Regulatory compliance is not just a requirement; it's a fundamental part of our commitment to treating our clients with respect, transparency, and integrity.